Last updated: April 28, 2026
This Privacy Policy describes how Locksmith (“we”, “us”) collects, uses, and shares personal information when you use our websites, dashboard, APIs, and related services (the “Services”).
1. Who this applies to
This policy applies to visitors of our marketing site, customers who register for the dashboard, and end users who authenticate through customer applications that integrate Locksmith. Processing of end users is performed on behalf of our customers; those customers are responsible for their own privacy notices to end users.
2. Information we collect
- Account data: name, email, and credentials you provide when you create or manage an account.
- Billing data: processed by our payment provider; we receive limited billing metadata needed to manage your subscription.
- Service data: configuration you store in projects, API usage metadata, audit and operational logs, and security-related events needed to operate the Services.
- Technical data: IP address, device and browser type, and cookies or similar technologies on our sites as described below.
- Support communications: messages you send us and related correspondence.
3. How we use information
We use personal information to:
- Provide, secure, and improve the Services
- Authenticate users, prevent abuse, and debug reliability issues
- Communicate about the Services, including transactional messages and relevant product updates
- Comply with law and enforce our terms
4. Legal bases (EEA/UK)
Where required, we rely on contract (to provide the Services), legitimate interests (to secure and improve the Services, and communicate in a measured way), consent where applicable (such as non-essential cookies), and legal obligations.
5. Sharing
We share information with infrastructure and service providers who assist us in operating the Services (for example hosting, email delivery, analytics, and payments), subject to appropriate safeguards. We may also disclose information if required by law or to protect rights, safety, and security.
6. Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and configuration.
7. International transfers
Where we process data across borders, we use appropriate safeguards consistent with applicable law.
8. Children
The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
9. Your choices
Depending on your location, you may have rights to access, correct, delete, or port certain personal information, or to object to or restrict certain processing. Contact us to exercise these rights. You may also unsubscribe from marketing communications using the instructions in those messages.
10. Changes
We may update this policy from time to time. We will post the updated version on this page and adjust the “Last updated” date.
Privacy questions: hello@getlocksmith.dev